Friday, July 06, 2007

TFL (again...)

once again i felt inclined to talk to TFL regarding one of their drivers. i've resisted doing this as the last time i did, the complaints procedure made me more annoyed than the incident... but...

last week, i had the usual bus overtaking so that it can brake violently and stop at the bus stop 20 metres in front of me. but on this occasion the driver also decided to cut in and almost run me into the railings (no bail out pavement option here).

so, i went alongside, called him a wanker and took a note of his registration. when he noticed i was doing this, he proudly pointed out his driver ID number, smiled and gave me the thumbs up.

by this point i'm feeling very 'happy' that this fucking clown has almost wrecked me and my bike, yet he finds it funny... god, i still want to shout cunt now...

anyways, i complain again and get the same response as i did last time. something along the lines of 'sorry, but they information you supplied isn't enough to ID the driver'. In fact, i'll paste the mail below and let you know how the respond to my reply, as i'm keen to hear aside from actually following the driver home, noting his ad

ress, taking pictures, perhaps getting his national insurance number, how much fucking information i need to ID a driver. he was in a big fucking bus, on this street, at this time, here's his ID, how hard can it be?????

i'm going to start carrying a camera.

anyway, here's the mail and my response (mails have neen removed to protect the ignorant).

dear Jack

thanks for taking the time to respond to my mail.

this is the 2nd time i've reported what i consider to be extremely dangerous driving from TFL staff, and it's also the 2nd time I've been told that I haven't supplied the correct information. Last time i supplied a bus registration number and this time a driver number (which said driver pointed out to me proudly, after nearly running me off the road).

so... could you please tell me exactly what i need to make a note of next time this happens please? i'd like to see if you can restore my faith in TFL and prove that the complaints procedure isn't just a matter of 'going through the motions'.

andy horn

> ----- Original Message -----
> From: "Van Der Waals Matthew \(ST\)"
> To:
> Subject: Case 485137
> Date: Mon, 2 Jul 2007 11:03:19 +0100
> Our Ref: 485137/2/JW
> Date: 02 July 2007
> Dear Mr Horn
> Incident on 18 June 2007 - Old Street
> Thank you for your recent email about the above. I am grateful for
> the time you have taken to get in touch.
> I am sorry you experienced a problem with the behaviour of a bus
> driver on this occasion. To ensure that our drivers are meeting
> our high standards we also regularly carry out a number of
> different monitoring exercises, including driver quality monitoring
> surveys conducted by the Driving Standards Agency.
> As a result, the majority of our drivers carry out their role in
> the way we would expect. I am sorry that this wasn't reflected in
> the behaviour of this driver.
> Unfortunately, from the information you have provided I am unable
> to identify the bus driver. If you are able to provide me with any
> additional details about the bus, such as the registration number
> or route number, I will ensure this is looked into further.
> However, I appreciate that during such an incident this isn't the
> first thing you would necessarily have thought to obtain.
> Once again, thank you for writing. If I can be of any help in the
> future, please feel free to contact me.
> Yours sincerely
> Jack Walters
> Customer Services
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