well, TFL finally got back to with the exact list of useful stuff when it comes down to ID-ing a driver.
they were actually pretty helpful and it appears i don't need to track the driver down or indeed follow him home... i do however need to do the following...
here's the mail:
Thank you for your email about reporting bus driver behaviour to my colleague Jack. I am responding on Jack's behalf.
I was sorry to learn that the last two times you've reported dangerous behaviour; we've been unable to identify the driver in question. I can fully appreciate your frustration with this matter and as such I would like to offer you my sincere apologies.
I would certainly hope that you do not need to complain to us again about poor standards of driving, however, I appreciate that in reality there are no certainties - and that it's better to be equipped with the right knowledge at the time.
For us here at London Buses, the route number is probably the most important piece of information that allows us to immediately identify the correct operating company. As I'm sure you're already aware, we contract private operators to run bus services on our behalf. Once we know which operator runs the reported route, we can forward the complaint for their investigation.
I've listed below some other details which normally help the operators to identify the actual driver.
· Route number
· Time and Date
· Registration/Running or Driver numbers
· Exact location, including road names/landmarks
· Direction of travel
· Description of incident
· Brief description of driver where possible
I hope this helps to clarify the sort of thing we need in the event of a complaint.
Thank you once again for taking the time to write. Please feel free to contact me again if I can be of any further help.
well, there you go... just in case...